Terms & Conditions



1. About aroundU

Aroundu facilitates medicine purchase from authentic and licensed associates of its networked medical stores which are under strict supervision of the qualified and registered pharmacists governed by the laws of India.

2. The Registration Process

You may need to provide The Company Your Personal Information at the time of registration, during the course of using services or purchasing the Products from the Websiteincluding your name, email address, contact information, address and other information, for instance, creating a User ID, upload content, participate in any online survey or contest, communicate with The Company's customer service by phone, email or otherwise, provide reviews for the content available on the Website.

3. Acknowledgement

By registering to the App/Website, you acknowledge that you provide accurate, true, current and complete informationand that you will maintain the security of your account by not sharing your password with others and restricting access to your account and Your computer and also that you take responsibility for all activities that occur under your account and accept all risk of unauthorized access.

4. Prescription Drugs

It is mandatory to upload the prescription issued by a registered medical practitioner for buying a prescription drug, along with Your personal information.
You hereby confirm that the delivery of such Prescription Drug shall be deemed to have been completed only upon production of the original copy of the Prescription from a registered medical practitioner (A written document issued on the letterhead of a registered medical practitioner along with the date of issue of such prescription, name and address of the person for whose treatment the said prescription is being issued along with the total quantity of the medicine to be supplied and the prescribed dosage) to the Chemist Representative (Person appointed by the Seller who shall be responsible for delivering the order to the Buyer and shall deliver any order for prescribed drugs after authenticating the originality of the prescription uploaded upon the App/Website) of the Seller(Sellers includes all the retailers who register themselves on the App/Website after understanding the terms and conditions under which they shall operate upon any order placed by the Buyer on the App/Website). The Company shall not be liable to complete the delivery if the Chemist Representative is not provided with the original copy of the Prescription.
In case of SOD(Show On Delivery) Option, the original copy of the prescription will be validated by the Chemist Representative and a soft copy of the prescription will be taken by the representative. Only upon validation, the prescription drugs will be delivered by the Chemist Representative.
You hereby affirm and warrant that the Prescription uploaded by You is genuine and has not been tampered with in any manner. Further, the original copy of the Prescription needs to match with the copy that was uploaded at the time of order submission.
User shall allow the Chemist Representative to stamp or sticker the original prescription at the time of medicine delivery failing which medicines will not be delivered.
You hereby understand and acknowledge that the Company reserves the right to verify the Prescription uploaded by You. The Company reserves the right to cancel your order immediately, in the event the Company discovers any discrepancy in the Prescription uploaded by You. Further, upon delivery, if the Chemist Representative discovers any discrepancy between the prescription uploaded and the physical copy produced at the time of delivery, the delivery may be withheld and the order shall stand cancelled.

5. Representation

Company does not make any representation or Warranty as to specifics (such as quality, value, scalability, etc.) of the products or services proposed to be sold or offered to be sold or purchased on the App/Website.
Company does not implicitly or explicitly support or endorse the sale or purchase of any products or services on the App/Website.
Company accepts no liability for any errors or omissions, whether on behalf of itself or third parties.
At no time shall Company hold any right, title or interest over the products nor shall Company have any obligations or liabilities in respect of such contract entered into between Buyers and Sellers.

6. User Conduct

You hereby acknowledge that you must not use the App/Website in any way that causes, or is likely to cause, the App/Website or access to it to be interrupted, damaged or impaired. You understand that you, and not Company, are responsible for all electronic communications and content sent from your computer to us and you must use the App/Website for lawful purposes only.
You hereby acknowledge that you must not use the App/Website for any of the for fraudulent purposes, or in connection with a criminal offense or other unlawful activity
You must not use the App/Website to send, use or reuse any material that does not belong to you or is illegal, offensive (including but not limited to material that is sexually explicit content or which promotes racism, bigotry, hatred or physical harm), deceptive, misleading, abusive, indecent, harassing, blasphemous, defamatory, libelous, obscene, pornographic, pedophilic or menacing ethnically objectionable, disparaging or in breach of copyright, trademark, confidentiality, privacy or any other proprietary information or right or is otherwise injurious to third parties or relates to or promotes money laundering or gambling or is harmful to minors in any way or impersonates another person or threatens the unity, integrity, security or sovereignty of India or friendly relations with foreign States or objectionable or otherwise unlawful in any manner whatsoever or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any spam to cause annoyance, inconvenience or needless anxiety.

7. Seller Representation and Warranties

Seller/Retailer represents and warrants that he/she is a legal entity engaged in legitimate and lawful commercial enterprise and activity, having all regulatory approvals required run a pharmacy/Business and doing regular compliances with applicable provisions of laws.
Seller/Retailer also declares and confirms that he/she deals in original, legitimate and genuine quality products. Seller/Retailer further declares that it is at all times be responsible for compliance of all applicable laws and regulations including but not limited to Intellectual Property Rights, Local Sales Tax, Central Sales Tax, Service Tax, Value added tax, Standards of Weighs and Drugs and Remedial Magic Act, Code of Advertising Ethics etc
The seller/Retailer also declares that he/she is solely responsible for the Medicines/Products sold and shall not hold the company liable or responsible in any manner whatsoever.

8. Return and Refund Policy

Refund Policy
At aroundU, we do our best to ensure that you are completely satisfied with our products. And we are happy to issue a full refund based on the conditions listed below.
Full Refund Possible If

  • You received a defective item.
  • The ordered item(s) is lost or damaged during transit.
  • The ordered item(s) is past its expiry date.
  • Please note: Mode of refund may vary depending on circumstances. If the mode of refund is by Credit/Debit Card or Net Banking, please allow 7 to 10 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank's policy that delays the refund timing and we have no control over that.
    How to Request a Refund
    To request a refund, simply email us your order details, including the reason why you're requesting a refund. We take customer feedback very seriously and use it to constantly improve our quality of service.
    If you have any queries, do call our help desk at +91 90035 79633, email us at support@aroundu.net.in. We're there for you!
    Return Policy
    We do our best to ensure that the products you order are delivered according to your specifications. However, should you receive an incomplete order, damaged or incorrect product(s), please notify aroundU Customer Support immediately or within 10 working days of receiving the products, to ensure prompt resolution. Please note that aroundU will not accept liability for such delivery issues if you fail to notify us within 10 working days of receipt.
    Return Policy Exceptions
    Please note that we are unable to offer replacements or exchanges for the following product categories: Injections, Health Monitor & Equipment. Also, aroundU reserves the right to refuse returns (or refunds) for certain products.


    9. Payment Policy

    You hereby acknowledge that for Cash On Delivery payment mode, you are responsible to pay the mentioned bill amount to the Seller Representative.
    We take immense efforts to provide best payment options to users. However, for any of the payment methods available on the App/Website, we will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to You.

    10. Disclaimer of Warranties and Liabilities

    You acknowledge and undertake that you are accessing the services on the App/Website and transacting at your own risk and are using your best and prudent judgment before entering into any transactions through the App. We shall neither be liable nor responsible for any actions or inactions of sellers, nor any breach of conditions, representations or warranties by the sellers or manufacturers of the products and hereby expressly disclaim any and all responsibility and liability in that regard. We shall not mediate or resolve any dispute or disagreement between you and the sellers or manufacturers of the products.
    We further expressly disclaim any warranties or representations (express or implied) in respect of quality, suitability, accuracy, reliability, completeness, timeliness, performance, safety, merchantability, fitness for a particular purpose, or legality of the products listed or displayed or transacted or the content (including product information and/or specifications) on the App/Website. While we have taken precautions to avoid inaccuracies in content, this App, all content, information, software, products, services and related graphics are provided as is, without warranty of any kind. We do not implicitly or explicitly support or endorse the sale or purchase of any products on the App/Website. At no time shall any right, title or interest in the products sold through or displayed on the App/Website vest with Company nor shall Company have any obligations or liabilities in respect of any transactions on the App/Website. It is expressly declared that the App/Website is only a marketplace for the Buyers to purchase from the registered Sellers and neither the App nor the Company is responsible for any sale or purchase made at the marketplace platform.
    In no event shall Qbera Initiatives Pvt Ltd(aroundU) be liable for any special, incidental, indirect or consequential damages of any kind in connection with these terms of use, even if user has been informed of the possibility of such damages.

    11. Indemnity and Release

    You shall indemnify and hold harmless Company, its subsidiaries, affiliates and their respective officers, directors, agents and employees, from any claim or demand, or actions including reasonable attorney's fees, made by any third party or penalty imposed due to or arising out of your breach of these Conditions of Use or any document incorporated by reference, or your violation of any law, rules, regulations or the rights of a third party. You hereby expressly release Company and/or its affiliates and/or any of its officers and representatives from any cost, damage, liability or other consequence of any of the actions/inactions of the vendors and specifically waiver any claims or demands that you may have in this behalf under any statute, contract or otherwise. In no event shall the Company and/or its affiliates and/or any of its officers and representative and/or the Retailers be held liable for any non- delivery or late delivery due to any force major event or if the customer fails to provide a valid prescription.
    Communications: When you visit the App or send e-mails to us, you are communicating with us electronically. You will be required to provide a valid phone number while placing an order with us. We may communicate with you by e-mail, SMS, phone call or by posting notices on the App or by any other mode of communication. For contractual purposes, you consent to receive communications including SMS, e-mail or phone calls from us with respect to your order.

    12. Events beyond our reasonable control

    We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

    13. Governing law and Jurisdiction

    These conditions are governed by and construed in accordance with the laws of India. You agree, as we do, to submit to the exclusive jurisdiction of the courts at Chennai.

    14. Severability & Waiver Contact Information

    If any provision of this Terms of Use is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced.